Cleaning & quality

InnoClean audits, non-conformities, work orders and site profitability (group view shows the cleaning division InnoClean). Period: last 365 days.

CQ1InnoClean revenue

10.4%

€56,847,239

SAP anchor, ex VAT

CQ2Gross margin %

0.3 pt

11.7%

(revenue - direct cost) / revenue

CQ3Labour % of revenue

0.5 pt

57.4%

Labour cost / revenue

CQ4Avg audit score

1.1%

88.7

Threshold 85 (assumption)

CQ5Audits completed vs planned

1.5 pt

645 / 701

92% completion [?]

CQ6Non-conformities open

609 raised in range, snapshot of open

CQ7Corrective actions overdue

Open past due_date, snapshot

CQ8Client complaints

8.9%

204

Registered in range [?]

CQ9m2 per hour (assumption)

66.2

Revenue per hour worked / EUR 0.62 per m2; target 70

CQ10Consumables % of revenue

0.0 pt

5.9%

Food and consumables line / revenue

CQ11Audit score trend

Average inspection score vs threshold 85

On targetAverage 88.7 vs threshold 85: above threshold.

Source: SafetyCulture · /feed/inspections · template_id, score, total_score / score_percentage [K], site_id, completed_at

CQ12Non-conformities by category

Raised in range, status as of today

Source: SafetyCulture · /feed/inspection_items · failed / flagged [K], label, response; category mapped by Compass [?]

CQ13Audit scores per site

Range average; sites without an audit in range show their latest score

	Template			Trend	Status
Campus Belval	Common areas and sanitary	2026-09-28	79.4	+2.1	Below threshold
Offices Diekirch	Common areas and sanitary	2026-10-04	79.8	+0.7	Below threshold
Municipal buildings Differdange	Office cleaning quality check	2026-09-12	81.6	+1.8	Below threshold
Care home Grevenmacher	Office cleaning quality check	2026-10-02	82.0	+2.4	Below threshold
Schools Junglinster cluster	Office cleaning quality check	2026-09-24	83.3	-0.8	Below threshold
Clinic Luxembourg	Common areas and sanitary	2026-09-06	84.2	+1.6	Below threshold
Hospital Ettelbruck	Common areas and sanitary	2026-09-27	84.5	+0.7	Below threshold
Offices Bertrange	Office cleaning quality check	2026-09-15	84.7	-0.9	Below threshold
HQ and plants Esch	Common areas and sanitary	2026-09-22	85.9	-0.2	On target
Tower Cloche d'Or	Office cleaning quality check	2026-09-24	87.0	+0.6	On target
Offices Luxembourg HQ	Common areas and sanitary	2026-10-04	88.9	+1.9	On target
Offices Hamm	Workplace hygiene audit	2026-09-30	91.3	+0.9	On target
Campus Luxembourg-Ville	Common areas and sanitary	2026-09-28	92.6	+0.9	On target
Offices Howald	Common areas and sanitary	2026-09-24	92.8	+0.7	On target
Medical centre Esch	Workplace hygiene audit	2026-09-12	93.0	+1.4	On target
Offices and data centre Leudelange	Common areas and sanitary	2026-09-03	93.2	+0.2	On target
Warehouse Contern	Office cleaning quality check	2026-09-28	93.6	-0.5	On target
Offices Cloche d'Or	Office cleaning quality check	2026-09-21	93.8	+1.6	On target
Offices Gasperich	Workplace hygiene audit	2026-09-27	94.7	+0.5	On target
School Ettelbruck	Workplace hygiene audit	2026-09-29	94.8	+1.2	On target
Campus Walferdange	Common areas and sanitary	2026-09-22	95.0	+1.4	On target
Offices Strassen	Workplace hygiene audit	2026-09-28	95.1	+1.2	On target

Source: SafetyCulture · /feed/inspections · template_id, score, site_id (site), completed_at; /feed/sites · id, name, parent [K]

CQ14Corrective actions

54 open, 44 overdue (oldest due first, top 12)

Action	Site	Category	Priority	Due date	Assignee	Status
NC-1666	Hospital Ettelbruck	Hygiene	P1	2024-11-03	N. Reuter	Overdue 700d
NC-2021	Offices Diekirch	Materials	P1	2024-12-01	P. Muller	Overdue 672d
NC-1197	Offices Howald	Frequency	P3	2025-01-04	J. Wagner	Overdue 638d
NC-1225	Offices Hamm	Safety	P1	2025-02-05	S. Hoffmann	Overdue 606d
NC-2047	Offices Diekirch	Safety	P1	2025-02-09	A. Thill	Overdue 602d
NC-1919	Municipal buildings Differdange	Materials	P1	2025-03-08	M. Schmit	Overdue 575d
NC-2056	Offices Diekirch	Materials	P1	2025-03-09	S. Hoffmann	Overdue 574d
NC-1810	Care home Grevenmacher	Frequency	P2	2025-03-21	C. Kieffer	Overdue 562d
NC-2067	Offices Diekirch	Frequency	P1	2025-04-13	S. Hoffmann	Overdue 539d
NC-1183	Offices and data centre Leudelange	Frequency	P2	2025-07-24	A. Thill	Overdue 437d
NC-1314	Campus Luxembourg-Ville	Safety	P1	2025-08-25	P. Muller	Overdue 405d
NC-1504	Campus Belval	Hygiene	P1	2025-09-08	P. Muller	Overdue 391d

Source: SafetyCulture · actions · id, title, priority, status, due_date, assignee, inspection_id [K]

CQ15Work orders and requests

Volume per period by priority [?]

3,622 requests, SLA met 96.5%, average resolution 35.6 h.

Source: client FM system, TOPdesk · /tas/api/incidents · number, priority, callDate, closedDate, responseDate [?]; Planon · Reference, Status, ActualStart/End [?]

CQ16SLA by priority

Share resolved within target [?]

Priority	Volume	SLA met	Avg h / target
P1	324	94.8% OK	2.8 / 4
P2	1,011	96.5% OK	16.0 / 24
P3	2,287	96.7% OK	48.9 / 72

SLA met = requests closed within target / requests; targets are sample assumptions (TOPdesk processingStatus [?])

CQ17Site profitability

Labour % vs implied target per cleaning contract (target = labour % minus margin gap, assumption)

				Target
Clinic Luxembourg	€2,916,294	9.0%	60.6%	58.6%	Over +2.0 pt
Schools Junglinster cluster	€2,995,157	9.5%	60.1%	58.5%	Over +1.5 pt
Offices Cloche d'Or	€8,093,684	9.7%	59.7%	58.4%	Over +1.3 pt
School Ettelbruck	€1,079,879	12.0%	58.1%	58.1%	Within +0.0 pt
Municipal buildings Differdange	€2,622,668	11.0%	55.9%	55.9%	Within +0.0 pt
Campus Luxembourg-Ville	€1,801,237	13.0%	56.9%	56.9%	Within +0.0 pt
Offices Howald	€2,159,286	13.0%	54.4%	54.4%	Within +0.0 pt
Offices Strassen	€3,607,470	13.0%	58.1%	58.1%	Within +0.0 pt
Offices Gasperich	€2,174,908	12.0%	57.6%	57.6%	Within +0.0 pt
Tower Cloche d'Or	€1,924,396	12.5%	55.4%	55.4%	Within -0.0 pt
HQ and plants Esch	€3,328,665	12.0%	57.4%	57.4%	Within -0.0 pt
Offices Hamm	€1,081,453	14.0%	55.1%	55.1%	Within -0.0 pt
Care home Grevenmacher	€1,314,664	13.0%	56.4%	56.5%	Within -0.0 pt
Offices Diekirch	€1,311,868	11.5%	57.4%	57.4%	Within -0.0 pt
Campus Walferdange	€1,561,060	12.5%	55.5%	55.6%	Within -0.0 pt
Hospital Ettelbruck	€5,254,260	12.0%	56.2%	56.2%	Within -0.0 pt
Warehouse Contern	€1,417,810	13.0%	57.1%	57.2%	Within -0.0 pt
Medical centre Esch	€1,901,140	12.0%	57.7%	57.7%	Within -0.0 pt
Offices Luxembourg HQ	€2,121,366	12.5%	56.5%	56.6%	Within -0.0 pt
Campus Belval	€2,401,021	12.5%	56.3%	56.4%	Within -0.0 pt
Offices and data centre Leudelange	€4,354,021	12.5%	57.1%	57.1%	Within -0.0 pt
Offices Bertrange	€1,424,932	14.8%	54.0%	54.8%	Within -0.8 pt

Source: SAP S/4HANA · ProfitCenter, GLAccount, AmountInTransactionCurrency via contractTotals; hours from Quinyx TimePunch.hours [K]

CQ18Quality vs margin

Contracts with a low audit score and a margin below target are a renewal and reputation risk

2 contracts at risk: audit score below 85 and margin below target

Clinic Luxembourg, Schools Junglinster cluster. Combined revenue in range €5,911,451.

Site	Audit score	GM %	Margin vs target	Risk
Campus Belval	79.4	12.5%	+0.0 pt	Quality watch
Offices Diekirch	79.8	11.5%	+0.0 pt	Quality watch
Municipal buildings Differdange	81.6	11.0%	-0.0 pt	Quality watch
Care home Grevenmacher	82.0	13.0%	+0.0 pt	Quality watch
Schools Junglinster cluster	83.3	9.5%	-1.5 pt	High risk
Clinic Luxembourg	84.2	9.0%	-2.0 pt	High risk
Hospital Ettelbruck	84.5	12.0%	+0.0 pt	Quality watch
Offices Bertrange	84.7	14.8%	+0.8 pt	Quality watch
HQ and plants Esch	85.9	12.0%	+0.0 pt	OK
Tower Cloche d'Or	87.0	12.5%	+0.0 pt	OK
Offices Luxembourg HQ	88.9	12.5%	+0.0 pt	OK
Offices Hamm	91.3	14.0%	+0.0 pt	OK

Lowest 12 audit scores shown. Risk = score below 85 and gmPct below marginTarget by more than 0.5 pt.

Source: SafetyCulture · inspections.score + SAP S/4HANA · contractTotals gmPct, marginTarget (joined on site_id and contract)

Demo with sample data. Not company figures.